611 Privacy Policy — Protection of Malaysian User Information
Your privacy is our priority. This policy explains how the 611 platform collects, uses, stores and protects your personal information as a user in Malaysia.
Updated: 1 January 2026. Applicable to all 611 platform users.
1. Information We Collect
In operating the 611 platform, we collect several categories of information to ensure our services are delivered securely, accurately and effectively to users in Malaysia. The information we collect is as follows:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password provided during account registration.
- Identity Verification Information: A copy of your identification document (MyKad or passport) submitted during the KYC verification process, where required.
- Payment Information: Details related to deposits and withdrawals in Malaysian Ringgit (RM), including bank name, payment method type (FPX, Touch 'n Go, Boost), and transaction records. Full card numbers are not stored by the 611 platform.
- Device & Browser Information: IP address, device type, operating system, browser version, screen resolution, and other technical data automatically sent by your device when accessing the platform.
- Usage Data: Pages visited, session duration, in-platform actions, bets placed and account activity history.
- Cookies & Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to improve platform functionality and user experience.
2. How We Use Your Information
Information collected by the 611 platform is used solely for legitimate purposes directly related to delivering our services to you. The primary purposes are:
- Creating and managing user accounts and verifying identity at login.
- Securely processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen payment method.
- Delivering Sports Betting, lottery, and virtual sports services available on the 611 platform.
- Detecting and preventing fraud, account misuse and activities that violate our terms of use.
- Sending important notifications related to your account, promotions, and platform updates via email or in-app notifications.
- Meeting legal compliance obligations and reporting requirements applicable in Malaysia.
- Improving platform performance, user interface, and overall experience based on collected usage data.
611 will not use your information for purposes unrelated to service delivery without first obtaining your explicit consent.
3. Cookies & Tracking Technologies
The 611 platform uses cookies — small text files stored on your device — to enhance functionality, security and your overall experience. We use several types of cookies:
- Essential Cookies: Required for core platform operations such as maintaining login sessions and transaction security. These cookies cannot be disabled.
- Functional Cookies: Storing user preferences such as language, display settings, and session information for ease of use.
- Analytics Cookies: Collecting non-personal usage data to help us understand how users interact with the platform and improve its performance.
You can manage your cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some parts of the 611 platform. For further enquiries about cookies, please refer to the frequently asked questions us.
4. Data Storage, Security & Sharing
All personal information collected by 611 is stored on servers protected by SSL encryption and strict technical security measures. Access to users' personal data is restricted to staff and systems that directly require it to carry out service-related functions.
Your information will be retained for as long as your account remains active, and for an additional period as required to meet legal obligations, resolve disputes, or comply with internal platform policies. Once the retention period ends, data will be securely deleted or anonymised.
611 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, we may share information with the following parties under limited circumstances:
- Payment Processor: Licensed third parties that process your RM transactions, bound by strict confidentiality agreements.
- Legal Authority: Government agencies or enforcement bodies where required under applicable Malaysian law.
- Technical Service Providers: Infrastructure and support service providers that assist in operating the platform, bound by comprehensive confidentiality terms.
5. User Rights and How to Contact Us
As a 611 platform user, you have the following rights regarding your personal information held by us:
- Right to Access: You have the right to request a copy of the personal information we hold in relation to your account.
- Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations and operational requirements.
- Right to Object to Processing: You have the right to object to your information being used for direct marketing purposes.
- Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another platform where applicable.
To exercise any of the above rights or for any enquiries regarding this privacy policy, please contact the 611 support team through the available support channels after log in to your account. You may also refer to the frequently asked questions page us for further information.
611 reserves the right to update this privacy policy from time to time to reflect changes in practices, technology, or legal requirements. Users will be notified of any significant changes via in-platform notifications. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy.
For specific privacy-related enquiries, you may reach our team by email at: [email protected]
Know Your Rights, Enjoy the Platform with Confidence
At 611, we are committed to protecting the privacy of every Malaysian user. Register your account with confidence, or check our FAQ to find out more.